12-Month Warranty

Choosing our products means shopping with confidence. For this reason, we offer all our customers a 12-month warranty from the date of purchase.
Our mission is to ensure a smooth, safe, and reliable shopping experience.

What the Warranty Covers

The warranty applies in the following cases:

  • Manufacturing or quality defects that affect the proper use of the product.

  • Products that arrive damaged or not as described.

  • Significant differences between the product received and what is shown or described on our website (for example, materials, color, or essential features).

In these cases, our team will review your request and offer the most appropriate solution, which may include replacement or, where applicable, a refund.

What the Warranty Does Not Cover

For clarity and transparency, the warranty does not apply in the following situations:

  • Damage caused by normal wear and tear, accidental drops, or improper use.

  • Personal modifications made to the product after purchase.

  • Natural characteristics of pearls: each pearl is unique and may present natural variations in shape, surface, size, or minor imperfections. These characteristics are inherent to the nature of pearls and do not constitute defects.

  • Personal preferences or subjective evaluations: the warranty does not cover cases where the shape, appearance, or uniqueness of the pearl does not meet personal taste or expectations.

How to Request Warranty Assistance

If you experience an issue covered by the warranty, please:

  • Contact us by email or through our customer support form.

  • Provide your order number and a clear description of the issue.

  • Attach photos or videos to help us properly evaluate the situation.

Our support team will respond within a few business days with the fastest and most effective solution.

Why We Offer This Warranty

Our 12-month warranty reflects the confidence we have in our products and the service we provide.
We are committed to quality and want our customers to shop with peace of mind, knowing they can rely on real support when needed.

At the same time, it is important to remember that pearls are natural elements: their uniqueness is part of their value. For this reason, the warranty applies exclusively to actual defects or non-conformities compared to what was stated, and not to subjective aesthetic evaluations.